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Help Center
Looking for help?
Have any questions about our company or services?
We're here to help! Please feel free to ask us anything about our company or the services we provide. We'll do our best to provide you with the information you need.
Do we issue refunds?
Due to the virtual nature of our products/services, we do not offer refunds. However, we're here to address any questions or concerns you may have before making a purchase.
Did you find a bug or glitch in our system?
We take bug reports seriously. Please provide us with more details about the issue you may encounter. Any information you can provide will help us investigate and resolve the problem.
Want to contact us directly?
Send an email to [email protected] or join our discord
Frequent asked Questions
What is Phoenix Store about?
Phoenix Store is a Minecraft store where we create innovative products that will make your project thrive. We at Phoenix are committed to delivering quality Minecraft products where your satisfaction is our concern.
How do I know you are trustworthy?
You can trust Phoenix Store because we've been serving the Minecraft community for over a year now. Our products have ratings on our product pages and on Trustpilot, and we have an amazing community on Discord. Your trust is important to us, and we work hard to maintain it.
Do you have a customer support team?
Yes, we have a dedicated customer support team available to assist you. We offer two main channels for support: email via [email protected] and our Discord server, where we provide most of our support.
Are there any discounts or promotions available?
Who knows! Make sure to join our Discord and check our promotions channel regularly for any discounts or promotions that may be available.
Why aren't you on other forums like Spigot or Builtbybit?
We've chosen to focus on creating a unique brand and experience for our customers. By having our own website and maintaining our independence, we can provide a more personalized and cohesive experience for our community.
